Customer Service - Air Freight

Description:

• Global organisation, inner city suburbs with onsite parking
• Strong supportive team environment – Perm and Temp roles available
• $65 – 72k plus super

Our client

People2people are proudly partnering with a global market leader is instantly recognisable who provide air and sea freight forwarding together with integrated logistics services. With a management team of industry- leading professionals, they strive towards economic, social and environment coherence. Sitting in the Air Freight division, this business is offering the opportunity to work with an organisation that value their staff and offer continuous training and development opportunities.

The role:

Reporting to the Customer Service Manager, you will be responsible for managing client queries (key accounts or individual accounts) to ensure service level agreements are met, updates are provided on freight including delays, updating the database and seeking solutions where possible. This is a critical role where you could be working at HQ with multiple accounts or on a client specific site – supporting a key account.

Selection criteria:

• Extensive customer service experience with a proven track record on meeting KPI’s and delivering customer solutions / satisfactions
• Previous experience in the freight industry is highly desirable – specifically Air freight (import and export)
• Strong communication (both verbal and written) / interpersonal skills
• Customer centric and solutions driven approach
• Computer literate (MS Office Suite)

Benefits:

• Work for a global market leader
• Strong supportive team environment
• Variety and challenge in role where you are focused on customer solutions
• Long term stability and growth within the organisation
• ASAP start - but will wait for the right person!