Customer Service

Description:

Full Job Description

About the Company

We are partnering with our client in the heart of parramatta who partner with local communities and organisations - including the public, voluntary, community and private sectors -working collaboratively to improve services and quality of life for our communities.

This position is responsible for working as a member of the Customer Contact Centre Team to meet and improve customer and stakeholder service delivery and Respond to customer enquiries and requests in a professional and timely manner

Key Responsibilities

Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels;

Responding to customer enquiries and requests in a professional and timely manner;

Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer's satisfaction without requiring escalation;

Participating in development programs to improve skills through training, learning and skills acquisition; and

Ensure to take reasonable care of the health and safety of yourself, staff, visitors, contractors and volunteers whilst at work, and cooperate with Council to comply with WHS legislative obligations.