Customer Service

Description:

About us:

Lyppard Australia is one of the largest national veterinary wholesale distribution companies in Australia with sales and distribution centres located through the country. Lyppard has built its reputation on customer service through fast, reliable and friendly service.

Lyppard Australia is a subsidiary of the EBOS Group. With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The opportunity:

An exciting opportunity currently exists for a motivated customer service driven individual to join our Customer Care Team at Marsden Park - NSW with the potential to assist Purchasing in the future.

What you will do:

As a member of the customer care team you will be responsible for data entry, speaking directly with customers on the phone, and the occasional order picking and packing, stock replenishment and communicating effectively with other staff members and be able to follow directives.

What we are looking for:

• Have great communication skills being able to relay clear concise information as you will be speaking directly with customers on the phone
• Have excellent time management, planning and organizational skills
• Be proficient in software packages including Word, Excel and Outlook.
• Be able to learn a large number of products for the veterinary industry
• Have a strong work ethic and work well as part of a team
• Be willing and have the ability to undertake general warehousing duties when required such as picking and packing of goods, inventory tasks, other administrative duties and general housekeeping duties
• Willingness and ability to support branch projects from time to time.
• Enthusiastic, punctual, be able to communicate well & work as part of a team

The successful applicant MUST have extensive knowledge in Customer Service, previous experience in the veterinary industry would be an advantage. You will be required to work as part of a team and be enthusiastic, demonstrate great communication skills and have an excellent phone manner. Previous Customer service experience is essential and only Customer service focused applicants need apply.