Customer Service

Description:

• Join Australia's biggest independent tyre group
• Benefit from a great work environment with a tight-knit team
• Enjoy a great work-life balance
• Equal Employment Opportunity company

Excellent opportunity for an experienced Store Manager who has a proven ability to develop business relationships, drive sales, and lead and motivate a team.
About Us ...
Tyrepower, Australia's biggest independent tyre group was formed in 1977 by a group of 10 tyre retailers. Our goal was to provide an outstanding customer service experience through knowledgeable and friendly staff at all the Tyrepower stores that proudly display our colours.
Today, the Tyrepower group has over 270 stores across the country that offer a vast variety of products from the most reputable brands as well as a wide range of services to keep you driving with confidence.
In what is a hugely competitive space, Tyrepower has blitzed the Canstar Blue satisfaction ratings for tyre retailers in 2021, ranked number one for the sixth time in seven years. Tyrepower has received a top score of five stars across the categories of customer service, value for money, range of tyres, quality of tyres, the advice provided by staff, plus the highly sought-after overall satisfaction category.
About the Role ...

We currently have a terrific opportunity for a highly motivated and proactive individual to join us as a Customer Service / Sales person of our store in Rosebery

This role will suit someone who has a genuine interest in cars and is passionate about the Tyrepower brand and the products we are involved with. This opportunity will allow you to take the next step in your career, whilst working with quality people and products.
Your duties will include:

• Increase sales by promoting/recommend approved products and services
• Process store sales, operate and maintain all POS equipment, including EFTPOS
• Maintain store security by adhering to company policies and procedures
• Stock Management:
  • Ordering
  • Assisting and managing stock returns
• Manage the sales administrative duties of the store
• Compliance with all company policies, regulatory standards, applicable legislation
• Ensure the provision of high-quality service beyond expectations to develop and maintain long term relationships with our customers
• Drive a culture of respect through demonstrating qualities that lead the team and improves performance

To succeed in this role you will need the following skills and attributes:

• Minimum of 2 years experience in retail/sales in the tyre, automotive, mechanical, or similar industries (Highly regarded)
• A current driver’s license (Essential)
• Excellent customer service skills
• Honesty and integrity
• Have a "Can do" Attitude
• Strong communication and interpersonal skills
• Problem-solving ability
• Sound knowledge and adherence to OH&S practices
• Must be able to work on Saturdays
• Appropriate Australian working rights
• Have a genuine interest in the industry
• Willing to undertake ongoing training and development