Customer Relations Representative

Description:

Who is Equifax?

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognize that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax

The perks of being an Equifax employee within the Customer Service team?

Our people are important to us and we are devoted to ensuring that lives outside of work are supported and a successful work-life balance is achieved. We offer additional leave days as we recognise the importance of taking time out, whether that is to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.

Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.

What you will do:

The Customer Relations Representative will assist in the growth and development of Fit2Work through outstanding customer service, support, and high-quality administration. This is a professional role that will see you across many areas of our business gaining valuable exposure and broad range of experience. Some of your responsibilities will include responding to our client and consumer queries in a timely manner, this will be done mostly over email. You will also handle any complaints in a highly professional manner. Full training will be provided along with 1on1 support and a clear pathway for success.

What are we looking for?

• Customer service + administration experience

• Strong interpersonal and communication skills (verbal and written).

• Ability to handle customer complaints.

• Attention to detail and ability to meet deadlines.

• Ability to work well as part of a team.

• Ability to multitask, manage assignments and be well organized

• Excellent time management skills

• Experience with MS Word, Excel and G Suite

Extra points for any of the following:

• Understanding of or exposure to operations processing center (desirable)

• Financial services experience (desirable)

Success attributes of an Equifax employee; does this describe you?

• Accountable

• Brave

• Curious

• Collaborative

• Individualist

• Trustworthy

• Dedicated

At Equifax, there is no such thing as the 'perfect candidate'

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.

However, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!