Customer Intelligence Analyst

Description:

About the Role

As the Customer Intelligence Analyst, you will be primarily responsible for conducting research, running analyses, and delivering actionable insights and recommendations to inform marketing and student recruitment campaigns, interventions and initiatives.

You have a flair and a passion for connecting people to data and data to people. You see complexity as a challenge and tackle analysis with a keen eye for detail. You have a talent for interrogating data and customer intelligence and love translating and sharing insights with multiple stakeholders, to enable action and change.

To be successful in this position, you’ll have as a minimum:

• Ability to research, reference, analyse and interpret multiple intelligence sources then translate into actionable insight and intelligence.

• High level of proficiency with software applications including spreadsheets, databases, web-based search, presentation tools , dashboards and data visualisation software (i.e., PowerBI or Tableau).

• Ability to synthesise and present information in an appropriate manner for a range of stakeholder needs.

• Experience gathering data requirements, understanding needs and the critical thinking skills to translate into defined project requirements, preferably with experience in an agile environment.

• Able to work independently, manage workload and coordinate projects whilst maintaining accuracy and meeting deadlines.

• The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences. The Portfolio incorporates the following business units: Enterprise Projects and Business Performance (EPBP), Communications, Experience, Human Resources, Information and Technology Services (ITS), Office of the Chief Operating Officer, Procurement and Property Services Group (PSG). The Portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups. The Portfolio is integral in bringing the RMIT strategy to life, across the globe. Each of these functions supports the global operations of the University both directly as well as through its controlled entities.

  The Experience Group’s vision is to bring to life RMIT’s 2020 strategy by putting the student at the centre of everything we do, creating a differentiated brand proposition, developing integrated deep insights for all of our global students, and cultivating a differentiated and relevant service experience for those segments.