Customer Experience Specialist

Description:

As the Customer Experience Specialist Sydney/Central Coast for Bunnings Frame and Truss you will look to provide Personalised and Best Experience to our most valued F&T clients. In your role you will optimise F&T Quotes, Designs, Transport and Customer Experience in order to forge stronger relationships with clients ensuring our long-term success in NSW.

With 6 Frame & Truss Sites operating in Wacol, Minto, Warnervale, Unanderra, Hallam and Truganina there couldn’t be a better time to join the Bunnings F&T team as we look to expand our F&T offering across the country.

This role will see you work closely with our team of Estimators, Engagement Team, Account Managers and Suppliers plus F&T Clients to provide consistent and cost-effective projects whilst streamlining processes for our largest F&T customers.

Your experience and influencing skills will be tested daily as you will provide Coaching and Training to internal teams and clients on-site as a trusted advisor.

What's Involved
 

• Enhance Customer Experience by becoming part of their Building projects
• Help Train and Develop the Estimation team in providing consistency
• Build out tailored Customer Scope of works documents for all priority customers
• Assist Account Managers and Specialist selling teams with specialist knowledge and education on Frame and Truss solutions
• Audit, review and analyse existing customer job commitments for margin improvement opportunities.