Customer Experience Officer

Description:

$62,778 per annum plus super
One full-time permanent and one full-time maximum term opportunity for up to 12 months

The City of Perth is an ambitious Local Government. We are constantly creating opportunities to bring our state’s capital city to life.

Reporting to the Team Leader Customer Experience, this position will support the City by:

• Being the first point of contact for enquiries, comments, and issues within the City of Perth.
• Providing quality customer service and administrative support by ensuring that customer queries are answered in a courteous and timely manner.
• Actively supporting team members and contributing to the operation of the Customer Experience Centre.

You will have a demonstrated experience in frontline customer service with a sound knowledge of customer service expectations and standards, and experience communicating with customers through various channels.

The ability to prioritise workloads and tasks in a timely manner whilst working under minimal guidance is also a must.

Above all, you will live our values of commitment, teamwork, courage and respect that allow us to come together to lead and support the community.

How to apply

Please submit a copy of your current resume and a cover letter addressing the selection criteria outlined on the position description. To apply for the position, click on the 'apply' button.

Applications close: 5pm, 12 October 2021

The City of Perth is committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment.

• Canvassing of Elected Members during the recruitment process will disqualify your application.