Customer Experience And Program Delivery

Description:

An exciting opportunity exists for a Project Officer to join the Customer Experience & Program Delivery (CXPD) stream in the Better Regulation Division (BRD). The CXPD stream is a newly established team that will deliver priority and strategic programs across the business which aligns with strategic direction and executive priorities.

We are changing the way regulation is done in NSW Government and aim to leave a legacy where we deliver a true customer and community first approach through our regulators including SafeWork, Fair Trading and the Building and Property Commissions.

This role will be involved in supporting the design, delivery, and coordination of priority projects to contribute to the transformation of the strategic direction of BRD. This is a fantastic opportunity for someone who has demonstrated experience in supporting strategic business projects, regulatory reform and initiatives, can develop strong relationships across a diverse range of internal and external stakeholders and has strong written and verbal communication skills. The role requires you to be flexible, highly organised and adaptable to changing priorities and ad-hoc requests.

• Contribute to the design and implementation of innovative business led programs in a complex business environment with the ability to manage competing demands to ensure project objectives are delivered within timeframes, governance, scope and budget
• Undertake all facets of project and program management including project proposals, documentation, governance, reporting and evaluation in collaboration with SMEs across the business
• Provision of high level and timely advice via governance forums to senior decision makers on project progress, risks and recommendations
• Develop relationships with key business stakeholders and SMEs. Promoting the work and priorities of the team across the business.