Customer Care Representative

Description:

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

Join the AIA Customer Care Representative Team where your focus will be to field calls and email queries and provide information and support on AIA Products

With a true focus on providing the best customer service possible you will be supporting existing as well as new members with a high level of service.

To do this successfully you will:

• Handle inbound and tactical outbound enquires
• Provide advice and effective explanations of AIA Insurance products and AIA Vitality
• Ensure accurate amendments to membership details
• Deliver exceptional customer service outcomes
• Partner with a variety of internal and external stakeholders across AIA