Customer Care Representative

Description:

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.

Customer Care Representative (Ongoing and Fixed Term Positions Available)
Reports to: Customer Care Team Leader
Locations in Melbourne, Adelaide, Albany

How will you make an impact?

As a customer Service Representative, you will be responsible for providing exceptional service to our customers and clients through the placement and monitoring of orders. You will need to be able to provide a high level of courteous and efficient customer service for our customers and to contribute to business development and growth in sales.

What will you do?

• Deliver and maintain a high level of service to customers
• Process telephone, mail, email and fax orders
• Provide pricing, availability, cross-reference, researching & sourcing of products for customers
• Up-sell best buy/ first choice/ and other products as requested
• Proactive outbound calls according to Company marketing campaigns, quotes follow-up &/or as allocated
• Forward potential product leads to sales representatives
• Prepare Return Authorizations and credits for processing and ensure that they are within Company guidelines
• Communicate effectively with customers and employees
• Maintain a professional and positive attitude whilst being committed to the company values of Integrity, Intensity, Innovation and Involvement

How will you get here?

• Tertiary qualifications in Science or related degree preferred
• Previous customer service skills and experience

The successful candidate will have:

• Excellent interpersonal and communication skills
• Professional telephone manner
• Exceptional organizational skills and the ability to prioritize tasks effectively
• Problem solving skills related to customer issues and escalating when appropriate
• A team player who can work with various teams and in a high paced environment
• Intermediate level competence in computer skills; specific to Microsoft Office suite applications – Excel, Word and Outlook.

What’s in it for you?

• Access to Thermo Fisher’s global University and on the job training
• Employee recognition programs
• Career advancement opportunities as part of a leading global organisation
• Being a part of a diverse and engaging work culture