Ctp Case Manager

Description:

At QBE, our customers are at the heart of everything we do. As a Case Manager at QBE, you will assist injured workers with their injury management whilst maintaining relationships built on trust with all stakeholders involved.

 

• Experienced delivering exceptional customer service.
• Continue to learn and grow your knowledge through an ever-changing variety of situations and challenges
• Build and maintain strong relationships with customers by guiding and supporting them through their recovery
• Work in a fast-paced and dynamic work environment
• Managed end to end claims with the help of your leaders
  
  
   

About You

You genuinely care about the work you do, delivering an informed, customer- centric service with empathy and patience. To be successful in this role, you will also bring:

 

• Insurance claims or allied health experienced - highly desirable
• Be customer focused and genuinely care about people
• Be resilient and not easily overwhelmed (sometimes it can be tough assisting people through a vulnerable time in their life)
• The confidence to make decisions and be empowered
• Be able to actively listen to people and guide people through the claims process in a natural and empathetic manner on the phone
• Strong computer skills and the ability to pick up new computer systems