Counter Sales Representative

Description:

The role: Counter Sales We see your role as one of the most critical roles for our business. You will be responsible for overseeing the daily operations of the front counter section of the store, making sure it runs smoothly and effectively to ensure exceptional customer service is provided at all times. Safety for our people is paramount: we live by our ‘Safety First, Always!’ value-driven culture. We promote collaboration, with zero tolerance to any form of bullying and harassment. We believe in “One Team, One Way, One LYNDONS.” Lyndons own and operate a fleet of fully maintained trucks ranging from small tippers to crane trucks and operate in multiple locations across Queensland and New South Wales and growing offering flexibility and career opportunities.

• Be the first point of contact to customers entering the trade centre
• Addressing customer enquiries in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedback
• Understand and identify customers’ needs, clarify information and provide solutions and/or alternatives where required
• Identify opportunities to upsell/cross-sell products
• Build sustainable relationships with customers by being proactive and passionate about providing a high level of customer service
• Updating the Lyndons CRM and other databases as required
• Generate quotes and send to customers
• Keeping up-to-date with product knowledge and other company information

Take responsibilities on behalf of the organisation, but must also comply with requirements as workers, including:

• Ensure a safe working environment exists for team members and customers
• Ensure adherence to WHS policies and procedures
• Maintain relevant knowledge of WHS issues
• Act as a role model by demonstrating safe work behavior
• Similar work experience in a customer service retail role
• Exceptional communication skills with active listening ability
• Target driven towards increasing customer satisfaction and experience
• Familiarity with CRM systems and practices
• Excellent interpersonal skills suited to working a small team environment
• Strong organisational skills
• Numerical abilities and problem-solving attitudes