Coordinator

Description:

We’re looking for a highly organized and passionate leader who can provide guidance and support to a team dedicated to delivering administrative support for student welfare and wellbeing services at RMIT.

You’ll oversee the administration of our student support services including appointment scheduling and coordination, managing administrative processes, and providing coaching and support to reception and administration staff.

You'll drive service channel optimisation, automation and improved awareness, access and timeliness of student welfare, wellbeing and equitable learning support, and identify opportunities for enhancement.

The successful candidate will excel in interpersonal skills, adapt quickly to new challenges, and empower their team to consistently deliver exceptional outcomes.

To be successful in this position:

• You are passionate and motivated to deliver high-quality administrative support, committed to quality assurance and continuous improvement.
• Have a high level of emotional intelligence with proven leadership and team building skills, with experience in coaching and developing individuals and aligning teams to achieve high performance outcomes.
• Have proven ability to convey complex information, ideas and concepts clearly and efficiently to various audiences.
• Uses their initiative and problem-solving skills to extract the priority issues quickly and, where appropriate, act without specific direction.
• Is excited to work collaboratively with multiple stakeholders, project teams and subject matter experts to drive a culture of innovation and openness that supports service quality.
• Displays resilience, responding quickly and effectively to changes in organisational requirements, including adapting to changing software, digital technology and service delivery requirements.
• Is forward-looking, balanced and sustainable in their approach to managing demands and resourcing.