Description:
Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.
The Coordinator, Records Platforms supports the delivery of high-quality records management services to the University by configuring, monitoring and managing the University’s EDRMS and other records platforms, to meet legislation and regulatory standards. The role works with the Senior Coordinator University Records to identify and assess record sets across the university and develop sophisticated solutions to ensure their effective capture and ongoing management, in line with University policy and records compliance requirements. The incumbent is responsible for managing existing, and developing new, system integrations with other business systems and technical system enhancements to deliver on records management requirements.
- Configuring, developing, monitoring and managing the University’s EDRMS – Content Manager – and other records platforms to deliver high quality records management outcomes
- Monitoring and managing integrations between records platforms and business systems, and developing technical solutions to meet operational and strategic needs
- Building new and productive relationships with a diverse range of potential stakeholders inside and outside the University
- Developing, coordinating and implementing the provision of training and support programs for EDRMS and records platforms users
- Managing, analysing, and running reports on the data in the EDRMS and other records platforms to identify issues, trends and areas for improvement
- Overseeing the improvement of data quality in the EDRMS and other records platforms, recommending data quality improvement programs and ensuring a high quality of metadata capture
- Working with the Senior Coordinator University Records to develop a strategic direction for records platforms in support of overall records management strategy and university policy
- Coordinating and managing high level and complex technical helpdesk requests to ensure timely completion and customer satisfaction
- A Degree in records management, information systems or a related field, with subsequent relevant experience; or extensive experience and specialist knowledge or broad knowledge in technical or administrative fields
- Extensive experience in managing an EDRMS and/or other records management platforms
- Understanding of Public Record Office Victoria standards and retention schedules, and how they are applied and implemented in records systems
- Proven experience developing and managing records training programs and/or helpdesk services
- High level analytical skills and ability to develop and implement practical solutions to complex problems
- Proven experience with digital recordkeeping, and automated records capture and management
- Experience working in large, complex environments, and influencing across all levels
- Demonstrated experience in systems administration, preferably with Content Manager and/or other records management systems, and experience liaising with vendors and internal/external stakeholders