Consumer Connect Banker

Description:

Entry level opportunity for customer service super stars looking for their 1st role in banking. Full time paid training provided, apply today!

• Unique opportunity to join Australia’s oldest Bank
• Bring your passion for customer service and help us delight our customers
• Start date January 2022. Full-time, permanent position based in Kogarah

How will I help?

The role of a Consumer Connect banker is to service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries while achieving specific performance objectives aligned to the role.

This role is primarily an inbound phone role which creates opportunities for customers by asking appropriate questions and recommending appropriate products.

What do I need?

Our ideal candidate has strong typing skills and an ability to navigate numerous systems to support their customers. You will need to need to have strong written communication skills and be passionate about delivering great service above all, the ability to multitask with exceptional attention to detail is critical to your success in this role. In addition, the below requirements will also be highly regarded:

• Experience servicing complex customer enquiries in a structured environment
• Problem-solver, able to provide appropriate solutions to customers in a timely manner
• A self-starter and proactive professional, interested in starting a career in banking and finance

To be successful in this role, you’ll be required to work across our operating hours Monday 8:00 AM to 8:00 PM and Saturdays 9:00 AM to 6:00 PM. Competitive loading rates apply for weekends.

What’s in it for me?

We’ll back you with a great team and all the opportunities you'd expect from a company whose purpose is to help Australians succeed. You’ll be working for an organisation that supports development, internal career moves and flexible working as well as, access to some of the best banking products and services at discounted rates

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants. The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.