Consultant

Description:

Deloitte Digital is Australia's leading digital consultancy and design studio. Our Customer Strategy and Applied Design team is seeking a highly motivated and experienced Customer Strategy Consultant to join and support our continued growth.

As a Customer Strategy Consultant at Deloitte Digital, you will use your 3-5 years of prior consulting or customer/digital agency experience to guide small teams and own significant streams of work in large engagements to help our clients growth through digital and customer transformation.

About Deloitte Digital

A Digital, Customer & Marketing agency with the backing of a top-tier consulting firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, our guiding ambition is to make an impact that matters by making our clients the best customer-oriented businesses in the world.

Our Customer Strategy and Applied Design practice works at the intersection of strategy, insights and design to help our clients deliver superior value in market to the customers they serve. We help our clients re-think their strategies from the customer first, identifying those distinct opportunities for where and how to win in their chosen market. We then walk with our clients on the journey for change, bringing our collective depth of expertise in the domains of strategy, insights, analytics, digital enablement and design thinking to help them articulate and implement a customer strategy that is truly inspiring to both their customers and the organisation’s success.

Your Responsibilities

As a Customer Strategy Consultant, you will be considered a safe pair of hands who can deliver solutions to complex problems, to high standards, and on-time.

You will need to:

• Be trusted to own and deliver significant stream(s) of work in large engagements by apply your project management skills in scoping, designing, planning, and implementing projects
• Build highly effective small teams while guiding junior colleagues and building strong client relationships
• Bring strong structured problem solving, quantitative research, financial analysis, business process skills
• Co-design new business models, products, services, experiences and operating models
• Define major assumptions underpinning hypothesise designs and executes assumption tests
• Lead research to help inform choices made with customer, digital and innovation strategies, including analysis and synthesis of data to generate customer insights to apply to the improvement of meeting customer needs
• Align clients around digital adoption, agile, & lean design and innovation enabled design, operating delivery and capabilities building
• Determine the digital and experience return on investment contributing to the development of financial modelling, dashboard and metrics development e.g. for digital marketing investments
• Use data to drive insights and analytics, and shape recommendations for our clients
• Pursue constant learning and self-development
• Coach more junior members of the Deloitte teams with a focus on crafting successful and client centric environment that facilitates opportunities to develop for all levels of staff