Description:
Fully utilise your customer service-related experience in overseeing the day-to-day operations of a community, in this exciting, multi-faceted, role. Fostering and developing positive relationships with our homeowners, providing “homeowner delight” in our Stockland Halcyon Rise community, best described as a “little bit country, a little bit city”, with Brisbane CBD and the Gold Coast easily accessible.
About the role:
Working onsite at Halcyon “Rise”, as first point of contact for homeowners, your exceptional inter-personal skills will be crucial in this dynamic and varied role where every day is different. You will be delivering a customer centric experience by being community minded and service orientated.
Some of your key responsibilities will include;
- Build, maintain and grow positive and respectful relationships with homeowners
- Manage homeowners’ queries in a timely manner
- Managing and addressing any concerns within the community
- Welcoming new homeowners and ensuring they are embedded into the community
- Working collaboratively with all contractors, service providers and other key stakeholders
- Accountable for all financial operations carried out within the community are within budget
- Manage and oversee all community administration
- Ensure all legislative and regulatory compliance, guidelines and policies are followed
- Management of the Community Office, as well as the management of The Homestead, our newly created communal facilities within the community (e.g. library, gym, cinema).
- Facilitate and assist in establishing and supporting homeowner interest groups
- Work collaboratively with Facilities Caretaker to ensure the needs of the community are being met (eg: maintenance requirements, landscaping, gardening)
- Actively participate as well as represent Stockland Halcyon at homeowner functions
About you:
- Experience working in a customer service-related role from preferably a background in hotel management, retail shopping centre property management, commercial property management or similar, would be highly regarded but we are open to considering other industry backgrounds
- Strong communication skills, with the ability to relate and understand customers’ needs, as well as being empathetic
- Natural ability to develop relationships including the ability to network, influence and maintain discretion
- Accountable for your actions, you have strong negotiation and conflict management skills with the ability to drive positive outcomes
- Proficient with financial and budget management
- Proficient computer literacy including use of MS Office Suite
- Ability to multitask, high level of attention to detail and a natural at problem solving and finding a solution