Description:
Working within a team of six Community and Content Managers based in the UK and Australia, the position's prime responsibility is to build, maintain and manage relationships with existing members by satisfying their requirements through Risk Leadership Network’s core service offerings.
The position also requires building engagement with and growing a network of risk manager contacts; maintaining and managing relationships with subject matter experts and assisting with acquiring new members.
The role reports to the Senior Community and Content Manager who is based in the UK.
Responsibilities
Responsibilities include but are not limited to:
Member engagement
- Maintaining close and regular contact with members to understand core risk and business priorities. This will inform several streams of work, including the development of virtual member meetings, intelligence case studies and benchmarking and comparison tools.
- Work collaboratively with members to understand and support their risk management priorities. Develop and deliver targeted activity and content, with the help and support of the team, to support members.
- Work with the Senior Community and Content Manager to manage specific requests and respond efficiently to any member queries. Queries typically relate to current risk management challenges and/or priorities.
- Ensure wide-spread use of services (primarily the Member Portal, virtual meetings, Intelligence platform, benchmarking and comparison tools and private messaging service), among key individuals and other stakeholders within member organisations, in line with member engagement goals.
- Work with the Senior Community and Content Manager and wider team to manage member retention in the lead up to membership renewals.
- Continuously build and maintain a strong network of (non-member) risk manager contacts and subject matter experts across sectors, geographies and expertise who could contribute insights to the network.
- Help acquire new members. This includes highlighting potential prospects and assisting the co-founders and the membership manager with potential membership calls.
- Contribute to and help maintain Risk Leadership Network’s private messaging service including responding to posts and stimulating discussion.
- Assist in updating and maintaining content on the Member Portal.