Communications Officer

Description:

NSW Trustee & Guardian protects, promotes and supports the rights, dignity, choices and wishes of the people of NSW. The agency supports the Chief Executive Officer and the Public Guardian to provide customer-centred services to the people of NSW, including some of the state’s most vulnerable. We do this by providing a range of multidisciplinary services including Will-making, estate planning, executorship, trustee, financial management and guardianship services.

We write more than 13,000 estate planning documents each year, support over 47,000 customers annually and manage over seven billion dollars in customer assets. A NSW government agency within the Stronger Communities Cluster, our services help support and protect people at critical moments in their lives.

Our services help support and protect some of the most vulnerable members of the NSW community, and support people at vulnerable moments in their life.

The Customer Experience division provides a wide range of specialist support across NSW Trustee & Guardian divisions including customer advocacy support, service design, business development, marketing, brand, communications, and media services.

You will drive and execute internal and external communications strategies across NSW Trustee & Guardian whilst managing a variety of projects, campaigns and initiatives to promote our business. Your role will involve stakeholder management across the organisation to enhance communications across the divisions and promote our brand.

You will be customer-centric in everything you do and passionate about customer experience. Your creative flair and ability to adapt to working on multiple tasks is essential to succeed in this role!

For more information about the position, view the role description.

In addition to meeting the essential requirements, the successful candidate will have demonstrable experience in the following:

• Develop and deliver effective communication projects that drive improved customer experience, consistently demonstrating NSW Trustee & Guardian’s Customer Excellence principles.
• Proactively develop content for application across multiple channels, including website, social media and external media to drive brand awareness and positioning.
• Experience working with agencies, managing corporate affairs including media partnerships and issues management, ensuring communication aligns with organisational values and objectives to maintain brand reputation.
• Develop and maintain stakeholder relationships through effective communication, and issues management to ensure project deliverables are met.
• Identify opportunities and implement solutions to improve communications capability and provide timely communications advice to relevant stakeholders.
• Develop a range of tools and techniques to evaluate performance and measure success.
• Work collaboratively with internal stakeholders to ensure customer communications are in plain English, meet customer needs and align with all NSW Government and organisations brand guidelines.
• Undertake research and analysis to support and deliver priority strategic projects. Apply best practice industry methodologies standards and guidelines to ensure delivery of quality outcomes within established timeframes and project plans.