Communications Centre Officer

Description:

The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.

Day to day you will be responsible for engaging with students through a variety of channels including social media, online chat, email, inbound & outbound calling. You will also be responsible providing customer experience, problem solving, capturing continuous improvement initiatives, and operating within our high performing, values based and student first environment.
Deliver exceptional experience in every interaction

Provide accurate & relevant information in an efficient manner

Provide first point enquiry resolution to every interaction.

Meet personal/team qualitative and quantitative targets

Be a shining example to everyone around you and be an ambassador Edith Cowan University

Key Criteria

Experience working in a Customer Centric Contact Centre

Experience in using multiple enquiry channels (Eg. Social Media, Chats)

Ability to work in a performance target environment

Customer Experience mindset

Can-do positive attitude & enthusiasm

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.

Day to day you will be responsible for engaging with students through a variety of channels including social media, online chat, email, inbound & outbound calling. You will also be responsible providing customer experience, problem solving, capturing continuous improvement initiatives, and operating within our high performing, values based and student first environment.

What you’ll do:
Deliver exceptional experience in every interaction

Provide accurate & relevant information in an efficient manner

Provide first point enquiry resolution to every interaction.

Meet personal/team qualitative and quantitative targets

Be a shining example to everyone around you and be an ambassador Edith Cowan University

Key Criteria

Experience working in a Customer Centric Contact Centre

Experience in using multiple enquiry channels (Eg. Social Media, Chats)

Ability to work in a performance target environment

Customer Experience mindset

Can-do positive attitude & enthusiasm

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.