Description:
This is a full time, ongoing appointment, reporting to Director Communications Centres. With an ability to manage the designated Communications Centre and staff to ensure effective and efficient dispatch of ambulance resources, this position is essential to:
- Monitor, report on and review the performance of the Communications Centre, creating and implementing strategies to improve the Communications Centre's performance and achievement of KPIs,
- Manage the staffing of the Communications Centre, including arranging standby staff as necessary,
- Develop and implement Communications processes, policies and procedures, ensuring compliance with relevant legislation, business objectives and performance targets,
- Provide guidance regarding the allocation of cases to the appropriate AV resources and information flow as required,
- Regularly report on the performance of the Communications Centre.
About You
To be successful in this role you will have previous experience at a senior level in communications (e.g. call taking & dispatch centres/projects) and/or operations within an ambulance, emergency service, health or allied service delivery organisation, that would normally be supported by a tertiary qualification in a business, technology or related discipline.
You'd also need to demonstrate the following:
- Strong verbal and written communication skills to enable ideas and opinions to be expressed clearly,
- Interpersonal and influencing skills to gain the acceptance and support of ideas,
- Relationship building skills to take appropriate action to develop strong and collaborative relationships with internal and external stakeholders,
- Well developed conceptual, analytical and problem solving skills to enable the identification of issues,
- Leadership and coaching skills to manage and develop others,
- Demonstrated high level of understanding of call taking and dispatch systems / communications technology,
- Required to possess a current Victorian Driver Licence,
- AHPRA registered Paramedic.