Collections Account Manager

Description:

Description

• Actively drive the performance of the team to achieve key financial targets
• Do you have what it takes to lead work streams that will improve our customer experience?
• Build career your way

About The Role

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: Permanent, Full Time

Small Business Collection Associates are front line staff members who work to recoup debt on delinquent accounts through the successful negotiation of payments from customers. At its most basic level, this role involves contacting and being contacted by customers and liquidators/receivers/administrators with delinquent Business Loan accounts / Business Demand Deposit accounts up to $1m and negotiating a payment of arrears or organising payment arrangements in order to minimise loss to the bank whilst maintaining strong levels of customer service. There is also strong emphasis on effective collaboration and communication with various departments involved in Small Business.

About You

To grow and be successful in this role, you will ideally bring the ff:

• Experienced in processes and operational requirements of the team
• Proven ability to work in a fast paced environment with challenging targets
• Excellent knowledge of the debt collection guidelines and relevant regulatory requirements
• Excellent negotiation and communication skills (written & oral) to deal with a range of people.
• Strong planning and co-ordination skills and has the ability to prioritise and work under pressure
• Exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface is expected.

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

Supporting the wellbeing of our people is core at ANZ which is why we cherish the people-first culture we are famous for and why the Australian Financial Review rated us the number 1 place to work in the banking and finance industry for 2021.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.