Cluster Sales Manager

Description:

Job Description

Join Hilton and you'll have more than just a job, you'll have an exciting career and be part of a global team who are passionate about hospitality!

As a Cluster Sales Manager you will be part of a team of three Cluster Sales Managers who are driven to grow our business and maximise the revenue across an existing portfolio of accounts also developing new business for Rooms, Events and Food and Beverage across all our hotels in WA.
 

What will I be doing?

As a Cluster Sales Manager, you will primarily assist with the building of business throughout our portfolio in WA, currently Parmelia Hilton Perth, Doubletrees by Hilton Perth, Northbridge and Waterfront and the soon to open Hilton Garden Inn, Abany. Specifically, you'll be responsible for the following areas:

• Handling all your accounts within your assigned market segments, and building strong relationships with the bookers and major players within the companies through both face to face, telephone and email, contact whichever is the most appropriate.
• Understanding your accounts, analysing their needs, selling the benefits of the individual hotels and offerig choice.
• Dealing with clients in a warm but always professional manner - ensuring repeat business and a loyal and win-win relationship
• Being target driven and comitted to meeting performance criteris in relation to all revenue targets but also contacts.
• Using your initiative to look for new markets, new clients and new ways of doing business
• Using our systems to their best advantage
• Analysing local market trends and competitor activity to identify new business leads
• Working with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attending sales events as required and entertain clients sometimes out of hours
• Creating a seamless journey for our guests and clients
• Preparing reports as needed and assist with administration as required.

What are we looking for?

We're looking for a committed, driven Cluster Sales Manager but with the warmth and professionalism our guests have come to expect from Hilton.

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record of hitting targets

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives