Description:
We are seeking an experienced Technical Cloud Specialist who will report to report into the Service Delivery Manager and work closely to support customers in achieving their infrastructure Grow and Transform needs, including but not limited to cloud, network and telephony technology.
Contract Goals for this role are:
- Actively drive incident and problem resolution and system restoration
- Well-developed communication skills, including proven liaison and negotiation skills to support relationships, develop linkages and leverage opportunities with internal and external stakeholders – in particular the IT Service Desk
- Implementation of controls in IBA Azure cloud environment to support the Cyber Security strategy.
- Develop and enhance automated processes to release new solutions into the live environment in a timely, repeatable fashion.
- Standard Operating Environment build, test and management (SOE)
- Be engaged as a technical resource for ICT Operations on ICT related projects.
- Implementations of controls to support data loss prevention utilising Microsoft Purview.
- Implementation of controls to support Identity and Access Management for privileged and unprivileged user accounts at IBA.
- Implementation.
- Implementation and ongoing support and maintenance of IBA’s vulnerability and patch management plan.
- Support IBA disaster recovery work, including development or RPO and RTO aligned with BCP.
- Develop and implement improved processes to update and maintain the CMDB in Service Now
- Develop documentation to support the role include procedures and handbooks.
- Support with design for infrastructure and networks as required.
- Assist to generate, track, and monitor key metrics to support IBA infrastructure and operations reporting.
- Administering Office 365 and innovating to create good outcomes for our employees.
- Monitor and maintain cloud infrastructure to ensure availability, performance, and security.
- As a level 3 technical escalation point in the absence of support from our MSP.