Client Support Officer

Description:

Requisition Title -

Client Support Officer

Job Number: - AUS141059

Description

• Support the payment of remediated funds to clients by following up with clients via phone & email
• Receive inbound calls from clients and answer any general queries they may have regarding communications they have received from the Remediation team
• Ensure all administration tasks are actioned in line with agreed SLA’s and relevant controls

About The Role

Role Location: Level 11, 242 Pitt St, Sydney NSW 2000

Role Type: 10 month Fixed Term, Full time opportunity

As a Client Support Officer, you will be responsible for all administrative functions within the Remediation Operations team. You’ll ensure that ANZ policies are followed, all SLA’s are met and all stakeholders are updated on progress where required. Furthermore, you’ll manage your own professional development plan including the development and execution. Lastly, you’ll adhere to the applicable Operations team controls and be responsible for all transactions that you prepare.

About You

• In-depth knowledge of the financial planning end-to-end process
• Understanding of financial planning software such as COIN and XPlan.
• Proficiency in MS Excel and Word
• Ability to work in a large business environment characterised by multiple internal stakeholders
• Ability to work to tight timelines and communicate well with clients and internal stakeholders.
• Results focused with an attention to detail. Motivated and possess a "can-do" attitude.

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.