Client Success Manager

 

Description:

The Client Success Manager (CSM) is responsible for managing assigned client relationships, including but not limited to: sharing best practices, illustrating and educating clients on solutions, meeting assigned sales quota, facilitating contract renewals, reviewing and approving of invoices, and confirming all obligations are met on-time in order to ensure outstanding client satisfaction and retention.
 

Responsibilities:
 

  • Deliver exceptional client experience and satisfaction; serve as the client advocate.
  • Close contract renewals and sales add-ons to meet/exceed sales quota.
  • Ensure routine client meetings are conducted.
  • Review invoicing and serve as an advocate for the accounting process.
  • Translate client needs into software business requirements.
  • Educate clients on new application features.
  • Understand and be aware of Juvare information security policies and standards at all times.
  • Always protect company and client information.
  • Inform the Compliance Officer or hot line of any information security issues.
  • Compliance with Juvare policies.
  • Develop and build New Sales and Add-On Opportunities
  • Close New Sales and contracts to meet/exceed sales quota
  • Other duties as assigned.
     

Qualifications:
 

  • Prior experience working in State and Local Emergency Management, Public Health or Healthcare sectors in a preparedness and response capacity a plus.
  • TAFE or University qualification in Emergency Management preferred
  • Prior sales experience to new or existing clients preferred.
  • 3+ years in a client facing support role.
  • Emergency Management experience is strongly preferred.
  • Ability to safely and successfully perform essential job functions consistent with the federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
     

Skills/ Knowledge Requirements:
 

  • Passion for delivering outstanding client service. Superior relationship building skills with the ability to gain the trust and confidence of both internal and external clients.
  • Excellent written and verbal communication skills.
  • Strong ability to make effective decisions under pressure.
  • Superior analytical and problem-solving skills.

Organization Juvare
Industry Management Jobs
Occupational Category Client Success Manager
Job Location Perth,Australia
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-10-22 1:32 pm
Expires on 2024-12-10