Client Services Specialist

Description:

DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about!

As a Client Services Specialist, you will Work with the team to coordinate all client services responsibilities with a focus on delivering the ultimate client experience to all internal DLL departments and external Vendors and Customers. This position is critical to building strong client rapport and ensuring continued profitability of the business through organic growth and referral opportunities by setting and maintaining high service standards for DLL, creating positive client experiences, and fostering a culture of teamwork and collaboration. This role reports to the Team Leader – Client Services.

• Ensures that the clients’ (internal and external) needs, and service expectations are met in a timely and responsive manner.
• Process certain requests and tasks sent to the Team’s functional mailboxes and resolve issues in a timely and accurate manner.
• Maintenance of some customer information on our InfoLease systems.
• Undertaking inbound calls – queries and requests.
• Manage original contractual documents – sort and file.
• Manage and correct daily/weekly/monthly exception and error reports.
• Apply agreed business procedures to ensure compliance with company policy.
• Continually monitor workload, service level and turnaround time.
• Maintain constant communication with the Team Leader to enable effective management of workflow and service agreements.
• Identify and resolve problems before they impact on DLL, vendor and/or customers.
• Undertake other operational tasks as directed by the Team Leader.