Description:
As a Client Services Officer, you will be the first line of contact and administrative support to Australian Apprentices and employers.
In this role, you will provide advice, guidance, and assistance to support service delivery and successful apprenticeship outcomes.
The Day- To-day Activities Will Include
- Delivering exceptional customer service, efficiently responding to and appropriately action all phone calls, emails, and face-to-face contacts.
- Monitoring and managing all apprenticeship service email inboxes.
- Providing general information and advice on Apprenticeships, incentives, and other available supports.
- Supporting employers and apprentices in accessing and using the department’s Apprenticeships Data Management System (ADMS).
- Providing other quality client support and administrative assistance to management, field staff, and the administration team as required.
About You
As someone customer focused with a ‘can do’ attitude and an engaging and enthusiastic manner. You will have excellent communication skills, strong attention to detail and the ability to work in a fast-paced environment. The successful candidate will demonstrate:
- Previous experience in administration or client service role.
- Strong data entry skills, attention to detail to detail and the ability to produce accurate work.
- The ability to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes.
- Time management, organisational skills, and the ability to plan and prioritise to achieve outcomes.
- Strong engagement skills and ability to build and maintain positive working relationships with internal and external stakeholders.
- Excellent communication skills with well-developed verbal, and written skills.
- Excellent computer literacy including the use of Office365 and Client Record Management systems.
For This Role, You Will Need To
- Be willing to complete a Working with Children Check and National Police Check
- Have a valid and current Drivers License
- Be eligible to work in Australia.