Client Services And Access

Description:

We are looking for a dynamic current student or recent graduate in a Library related degree who is interested in growing into leadership positions in an academic library. Our ideal candidate is curious and keen to understand all aspects of library services, with the ability to bring a fresh perspective and new ideas. This role requires someone who is a fast learner, tech savy and passionate about delivering an excellent user experience.


UTS Library isn’t like the other places you’ve worked or other libraries you might have interacted with. Not only do we provide vital services to the University community, we are at the heart of the UTS experience and fundamental to a lifetime of learning – aiming to make all our offerings open and accessible to all of our clients. Our vibrant team culture is inspired and seeks to deliver distinctive and meaningful customer service and continuously improve upon all of services to our clients who include students, staff and the broader community.

The UTS vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by the QS Top 50 under 50 as Australia’s top young university, and located centrally in one of the world’s most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow.

Why Your Role Is Important

As the face of the Library, Client Services and Access ensures that the Library is welcoming and accessible to clients. The department is responsible for the management and delivery of a range of services including onsite and online enquiries, student programs, membership, and physical and digital delivery of library resources.

The Librarian, Client Services and Access will initiate and support the development, design, operation, promotion and evaluation of client and enquiry services to provide excellent, reliable, flexible and responsive services that meet the needs of UTS students, staff and community.
 

• Work independently to investigate user and system requirements and draw upon high-level knowledge to assist Library stakeholders with complex enquiries or specialist services.
• Contribute to and make best use of the collection of research and data analytics that support enhanced decision-making as part of continuous improvement
• Build and maintain relationships with internal and external University stakeholders in order to collaborate and deliver comprehensive Library services.
• Work collaboratively in and across teams and units to improve and deliver high quality client services
• Apply knowledge to contribute to the development and review of the operations of access, resource delivery and enquiries services to provide innovative, high quality and flexible services that respond to the changing needs of the University community.
• Maintain system configurations and analytical dashboards for Library services and enquiries management platforms.