Client Research Director

Description:

They are currently looking to hire a Senior Client Director to lead the research and consulting teams for one of their tier 1 banking clients.

Your excellent finance and banking experience knowledge means that you will be credible with the client, able to engage them on their level and able to demonstrate an excellent depth of understanding for their business and research needs.

An expert researcher your advanced methodological knowhow, and prior experience of running both tracking and custom CX and NPS research, means you will be able to establish the research products as THE currency for your client when it comes to better understanding their customers, ensuing world-class insights, consistency, data quality and rigour.

You will lead and inspire your team to deliver best practices and you will identify further opportunities to commercialise the business's data and research assets. A confident communicator you will be able to deliver engaging presentations to audiences of all levels. A people person, you will also be a strong manager and mentor who can inspire and motivate a team.

Selection criteria :

• 8+ years + of insights or research agency experience

• Previous experience working with high-profile banking/finance clients

• High-level business understanding and insight

• Excellent experience consulting across NPS and CX research

• Strong people management skills

• Strong client leadership and presentation skills

• Leads by example

• Strong communications skills