Client Information Officer

Description:

We are currently seeking experienced Customer Service professionals to join our State Government client commencing 7th December 2022.

Working within their contact centre the primary function of the role will be to assist vulnerable clients in triaging legal issues and ensure that they can access timely and appropriate legal services.

• Manage incoming calls and provide information on a range of legal processes and referral agencies
• Provie support and referral services to clients experiencing a range of vulnerabilities
• Assist clients to draft routine correspondence and ensure documentation and records keeping
• Ensuring all work is completed in line with client service standards and policies
• Experience in providing client support and referral services to vulnerable clients
• The ability to manage difficult situations when supporting clients with complex needs
• A strong knowledge of issues impacting vulnerable clients, including people with disability or complex trauma
• A knowledge of, or the ability to quickly acquire knowledge of legal processes and procedures
• Strong communication and the ability to explain complex information to a range of clients ensuring understanding
• Sound computer skills and the ability to learn new systems