Description:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
- Daily phone interaction with our existing clients regarding their ongoing insurance and risk needs.
- Building strong rapport with clients by listening to their needs and wants.
- Asking thorough questions about each client’s requirements and providing suitable education on additional HIAIS products and services.
- Providing on the spot support to client queries, as well managing multiple ongoing communication with more complex client needs.
- Responding to occasional customer complaints.
- Regularly collaborate with the Client Manager regarding your ongoing workload and personal development.
- Work closely with your colleagues to receive, and provide them, ongoing support regarding client requirements.
- Be responsible for Credit control of all their client invoicing including debt management, payment enquiries and settlements.
Skills And Experience That Will Lead To Success
- This position will suit someone with the following skills/experience:
- Experience in General Business Insurance or Broking
- Home Warranty and Construction experience - highly regarded
- Strong relationship building experience
- Proven experience servicing customers and clients
- Comfortable using software programs and tools such as CRM and Microsoft office suite.
- Ability to multi-task and complete various complexity of tasks efficiently.
- Ability to complete work with a high level of accuracy and attention to detail.