Description:
Aon is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Their team of business insurance specialists can help you find a policy suited to the common risks of your industry so you’re more confident that you’ve found the right type of insurance for your business.
What The Day Will Look Like
- Daily phone interaction with our existing clients regarding their ongoing insurance and risk needs.
- Building strong rapport with clients by listening to their needs and wants.
- Asking thorough questions about each client’s requirements and providing suitable education on additional HIAIS products and services.
- Providing on the spot support to client queries, as well managing multiple ongoing communication with more complex client needs.
- Responding to occasional customer complaints.
- Regularly collaborate with the Client Manager regarding your ongoing workload and personal development.
- Work closely with your colleagues to receive, and provide them, ongoing support regarding client requirements.
- Be responsible for Credit control of all their client invoicing including debt management, payment enquiries and settlements.
Skills And Experience That Will Lead To Success
This position will suit someone with the following skills / experience:
- General Insurance or Broking experience, preferably across Home Warranty or Construction.
- Proven experience servicing customers and clients.
- Tier 1 qualifications in Insurance.
- Strong experiences using software programs, such as CRM / MS Excel and Outlook.
- Ability to multi-task and complete various complexity of tasks to deadlines.
- Ability to assess, and complete, work with a high level of attention to detail.