Client Account Manager

Description:

Deloitte are looking for a talented Client Account Manager to join our team in Melbourne. You will be brought in to provide a distinct, client-centric account management service for a Financial Services Account. You will work closely with Lead Client Service Partner on a wide-range of relationship building initiatives in a fast-paced, hands on, agile environment. You will be working with a cohort of Senior Partners, a highly motivated and fun team who strive to live Deloitte’s purpose of ‘making an impact that matters’ for our clients, people and community.

What will your typical day look like? 

Welcome to MCBD, the Marketing, Communications and Business Development team - A.K.A. Deloitte’s creative heartbeat. Meet 150+ like-minded experts committed to thinking outside of the box. We bring to life ideas and strategies that build Deloitte’s brand eminence and help us stand out. Our unparalleled marketing, design and social expertise allows us to make a difference across everything we do.

Reporting to the National Strategic Accounts Leader, you will play a critical role in bringing together the best of the firm to our clients by prioritising what is right for the client and integrating capability across the firm to focus on the issues that matter most. You will work closely alongside the LCSP & Senior Partners to build trusted relationships that will enable them to have a strong voice and drive delivery in a way that is distinctive and impactful in the market.

Enough About Us, Let’s Talk About You.

We’re looking for someone who can:

• Design, embed and deliver, distinct client experiences through scaled agile ways of working
• Facilitate the development of a strategic client relationship plan focused on delivering the best of Deloitte
• Demonstrate ability to focus priority and drive sustainable revenue, premium growth and building trusted advisor client relationships
• Drive excellence in account operations by bringing discipline and rigour to team cadence through keeping client experience at the centre of account team purpose and engagement
• Facilitate the development and implementation of strategic relationship plans
• Support key account pursuits through understanding the client’s strategic objectives and helping identify and bring the most relevant resources, intellectual property and knowledge, locally and globally.
• Effectively manage competing priorities and make sound judgement calls on when to deep dive into asks from senior leaders
• Your proven experience in Financial Services or Professional Services will equip you well to succeed in this role
• You are keen to coach, guide and mentor junior members of the team and keen to develop collaborative relationships with our team in Hyderabad.

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.