Clerical Supervisor

Description:

The South West Campus is led by the Deputy Vice-Chancellor (Regional Futures), who is responsible for the leadership and management across the South West Campus, together with engagement and collaboration with other sections of the University, government, local communities and industry, in relation to a regional context.

The Role

As the first point of contact to all visitors to ECU South West, we are seeking a proactive, customer focused individual who goes above and beyond to provide professional, friendly and customer orientated service to ECU visitors, staff and students and thrives in a customer service environment.
Support and assist South West Campus students and visitors in the accurate, positive, and seamless completion of administrative activities through the provision of customer-focused services across a comprehensive range of tasks, diligent documentation and record-keeping, and the proactive support of colleagues and staff in addressing their administrative requirements as they are identified

Provide administrative and customer support to other staff involved in leading projects/events

Contribute to the continuous improvement of services to the Centre and its staff through active participation in process review initiatives, the sharing of relevant and applicable knowledge and the training and mentoring of new staff.

About You

You will have experience in providing excellent customer and administrative support. You will be able to demonstrate sound customer focus, communication, and interpersonal skills, whilst working efficiently and autonomously. You will have good computer literacy with the ability to use standard software and database packages including, MS Word, Excel, and Outlook.

You will demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.