Description:
At Allianz Australia, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
You'll be responsible for
- Managing a National based portfolio of motor claims and handling inbound/outbound calls
- Providing excellent customer service to our customers in a timely manner
- Maintaining positive working relationships with external and internal stakeholders, and providing the best possible outcomes for our customers
- Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues
About You
- High level of Customer service experience, ideally within a claims environment
- Insurance knowledge/background would be highly desirable
- Ability to multi-task and work in a fast-paced environment
- Excellent communication skills (both written and verbal)
- Confidence to learn, access and use different systems and software
- Strong attention to detail
- A team player attitude, with a focus on supporting and respecting others