Description:
At QBE we have an exciting opportunity to join our team of industry professionals in this Commercial/Heavy Motor Claims Officer role based out of our global Head Office in Parramatta. Bring your experience in motor claims to the business and be rewarded with a competitive salary, genuine internal career progression, mentoring and development opportunities and a fantastic benefits structure.
Your new role
- Promote QBE’s products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values
- Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnerships
- Process motor claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome
- Deliver high quality customer service and develop a good working relationship with all customers and service providers
- Process claims in line with set procedures and policies for a prompt and effective outcome
- Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively
- Enhance and develop your own technical expertise with support and participate in professional development and training where required
About You
- Previous Motor Claims experience is a must
- Strong customer service skills with a highly empathetic approach
- A passion for making a difference and helping people in their time of need
- An engaging and courteous phone manner with the ability to type and talk concurrently
- Ability to handle multiple and competing tasks to meet customer needs
- Excellent organisational skills with the ability to critically assess and analyse tasks