Description:
We have an exciting opportunity for animal lovers to join our Pet Insurance Claims’ team. In this role you are empowered to proactively manage claims, end to end, ensuring our members have a positive experience in their time of need. Working in a fast-paced environment, every day will be different. There are new people to meet and new things to learn. We thrive as whole RACQ team with strong values, culture, and vision.
- Assist members in a time of need by providing support and advice
- Use your passion for animals to communicate with our members and vets
- Ability to interact with multiple stakeholders internally and externally
- Apply and interpret Product Disclosure Statements to determine claims acceptance
- Actively participate in coaching and training to upskill and build capability within your team
About You
- As a Claims Management Officer, you will work a rotational roster between 7am-7pm Monday to Friday and 8 30am to 5pm Saturday and Sunday.
- Ability to effectively manage a claims’ portfolio is desirable
- Demonstrated ability to effectively manage emotionally charged situations
- Demonstrated experience in ensuring an outstanding customer experience, plus empathy and a passion for helping people
- Strong time management, problem solving and negotiations skills
- Excellent written, verbal, and interpersonal communication skills (including managing emotionally charged situations)
- Demonstrated ability to adapt to an ever-changing fast paced environment