Claims Fraud Advisor

Description:

As the Claims Fraud Advisor, you will support the frontline claims handlers when they have identified potential fraud on a property claim and appropriately triage cases that have been identified as potential fraud from various sources to the Property Investigation team to progress the investigation.
You will be training and coaching on a 1:1 level or larger groups. You will support our frontline handlers to ensure we're continuously improving detection and referral rates, protecting our business and our genuine customers from fraudulent behaviour.

• Understanding of claims fraud investigations and possible outcomes of investigations
• Ability to read and interpret data
• The ability to effectively manage personal workload
• Excellent communication skills - written and oral
• Previous coaching/training experience
• Salary up to £30,800 (depending on location, skills, experience, and qualifications)
• Generous pension (starting level Aviva contributes 8% when you contribute 2%)
• Eligibility for annual performance bonus
• Family friendly parental and carer's leave
• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for Aviva products
• Brilliant flexible benefits including electric cars
• Aviva Matching Share Plan and Save As You Earn scheme
• 21 volunteering hours per year