Claims Executive

Description:

Gallagher is one of Australia’s and the world’s largest Insurance broking and risk management companies with over 30,000 employees globally. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way. We are also proud to be named one of the 2020 World’s Most Ethical Companies by Ethisphere for the 9th consecutive year as well as being on the Forbes World’s Best Employers list as the only Insurance brokerage.

The purpose of this role is to manage claims for designated region in accordance with policy conditions and department service standards.

Responsibilities Include (but Not Limited To)

• Advising clients, brokers and account management staff on all claims matters
• Liaise with Clients and insurance on daily enquiries
• Claims Assessment – interpret policy wording and review of circumstances
• Progress Claims – authorising repairs and claims payment
• Asses and investigate non straightforward claims
• Negotiations with clients on information on non-straightforward claims
• Produce and follow up on claims correspondence
• Liaise with Claims Team Leader in providing clients, brokers with structured solutions to their claims management issues
• Review complex claims cases, asses service provided and acceptability of estimates
• Assisting other staff on claims
• General administration as required

Role

This is a great opportunity and to be considered, we are seeking a professional in a similar role, ideally with experience in the Broking or Financial Services industry plus

• Motor/transport claims management experience
• Client servicing experience including front line client facing interactions
• An understanding of business acumen and the connection with Claims and claims lodgement
• Knowledge of insurance products and markets for commercial / SME industry segments
• Demonstrates strong client advocacy skills/experience

Gallagher offers great benefits and career development opportunities

• Competitive remuneration and incentive program
• Salary sacrificed superannuation
• Gallagher Rewards and discounts at 350+ major retailers