Description:
You will be primarily responsible for assessing and settling Allied clients claims according to policy and within best practise when engaging with clients. This role involves managing our clients satisfaction with the Allied brand during difficult circumstances of potentially lost or damaged possessions during their household relocation. You will interact with clients within the legal requirements of our insurance product.
Key Responsibilities Will Include
- To ensure that the potential brand damage from a claim is mitigated through delivery of professional, diligent, empathetic and timely customer service.
- To receive initial claim advice from customer and after ensuring customer has appropriate Transit cover, dispatching claim information to the customer.
- Follow up and review documentation, and liaise with branch/agents to ensure a full and timely assessment of a claim.
- Arrange quotations and repair of lost/replacements items as required. Where appropriate, to conduct or arrange inspections or recommend appointment of an external loss assessor.
- Undertake thorough investigation to trace missing items and establish probable cause of damage.
- Assess and settle claims in a timely manner within designated authority levels or escalate a settlement recommendation to Customer Service Supervisor - Claims for further instruction and guidance on claim settlements & policy where above the authority limits.
- Make assessments and negotiation decisions that are both within the policy/legal requirements and are reasonable given the facts presented.
- To negotiate settlement details with customers
Who are we looking for?
Our ideal candidate will bring a strong work ethic and motivated to succeed in the role. Those with a positive attitude to learning and team work will flourish in our environment. Previous experience in customer service or the claims/insurance environment will set you up for success in this role.
- Attention to detail with demonstrated accuracy of information
- Time management & organizational skills
- High level verbal, written communication skills
- Interpersonal skills
- Previous General Insurance claims position (Home, Motor, Marine Transit)