Description:
Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset, and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.
The Role & The Team:
The role of Change Communications Coordinator will be responsible for supporting strategic change communication and engagement plans and collateral for major programs/initiatives across our industry.
Position specific tasks include:
- Provide communications and administrative support to a team of change communications specialists
- Build and maintain relationships with key stakeholders to enable collaboration and information flow
- Provide professional expertise to develop and deliver communication and engagement plans for new and existing projects and initiatives across the organisation
- Ensure communications are concise, timely and engaging and consistent across a range of mediums and audiences.
- Work across project and program teams to ensure stakeholder engagement activities are maintained, captured, analysed, and provide inputs into centralised stakeholder engagement and calendars.
- Measure and identify the impact of ongoing engagement through feedback and evaluation.
- Manage the corporate-wide stakeholder engagement calendar and content calendar.
- Liaise across several key stakeholders and cross functional teams –coordinating a stakeholder forum.
- Support understanding and awareness of our key programs – coordinating program induction forums and tours of operation areas
- Ensure consistent and engaging communications through coordination of a regular internal transformation news publication
- Create and execute consultation programs to consult with internal and external stakeholders.
- Contribute to change management plans and activities in support of change.
The Person:
You will be a passionate communications professional, highly efficient and skilled in the art of communication and stakeholder engagement. You will be a champion of change, adaptable and approachable.
The successful applicant will have:
- 3-5 years proven experience in change communications roles, preferably gained working in large, complex organisations.
- Proven ability to use multiple technologies and channels including PowerPoint, SharePoint, Canva, Microsoft Teams, Publisher etc to construct and deliver creative, compelling, on-brand communications material and presentations.
- Keen design eye with the ability to present information and imagery in a clear, compelling, and understandable format.
- Support the development of engagement and communications plans that are tailored to specific initiatives and designed to deliver optimum engagement across a diverse group of stakeholders.
- Excellent communication skills, particularly competent in translating complex technical jargon into plain English.
- Demonstrated capability in building trusted and respected relationships with stakeholders, including senior executives.
- Ability to work productively in a high-pressure environment, balancing multiple demands.
- Creative ‘out of the box’ thinker with a positive outlook.
- Be able to set clearly defined objectives, plans activities and projects well in advance, taking account of possible changing circumstance to deliver against deadlines and milestones.
- Excellent communication skills, write clearly, convincingly and in an engaging manner, avoiding unnecessary use of jargon or complicated language to meet the needs and understanding of the intended audience.
- Willingness to travel (within Australia) in support of key engagement activities including inductions, tours of operational areas and other events.