Centre Service Officer

Description:

Our Caulfield Donor Centre is seeking a Centre Service Officer with a genuine passion to deliver an exceptional service to our Donors. Do you have customer service experience from retail or hospitality, or receptionist background? In our Centre Service Officer role, you'll be the first person our donor's meet as well as working collaboratively in a team, a day in the Centre could see you:

Warmly greet and check in Donors upon arrival

Provide Donors with clear instructions as to the completion of paperwork

Prepare food and beverages for Donors and replenish the self-service buffet bar

Monitor Donors post-donation and assist them to rebook for their next donation.

Our flexible self-paced paid training program has a balance between on-the-job practice, and online class schedules to ensure that you are well supported. Besides having a real passion to deliver an amazing donor experience, you’ll need to be able to:

Occasionally lift between 9-22.7kgs

Frequent sitting, bending and reaching to restock supplies in the kitchen

Be flexible to work varied shifts on a fortnightly rotating roster from Monday to Sunday.

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.