Case Manager

Description:

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

You'll be responsible for:
 

• Maintaining and improving technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application
• Proactively manage claims within delegated authority level to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims
• Ensure customer service standards are maintained taken for prompt resolution of enquiries
   

Important to your success:
 

• An energetic and motivated approach to managing a demanding portfolio
• Experience in a customer-centric environment
• Excellent verbal and written communication skills
• Proven ability to manage your time and prioritise work tasks effectively
• Superior customer service and communication skills