Case Manager

Description:

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're 'striving to be' the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering to apply for the role. Sustaining the Health & Well-being of our staff is our priority. We provide adequate training & supervision, Wellbeing Days, and access to Employee Assistance Program.

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There are many benefits of working at Launch Housing including: *

Contributing to useful and rewarding work and giving something back to the community
Wellbeing days (on top of annual leave)
Flexible working arrangements
Purchased leave
Gender neutral paid parental leave (after 12 months of service)
Training and career growth opportunities across Launch Housing
A portion of your income can be tax-free by salary packaging your personal expenses
Additional tax-free salary packaging on dining and accommodation expenses
Positive, supportive and progressive work environment

Reporting to the Coordinator - Northern Outreach, you will help increase the quality of life and social inclusion of our clients. The service is delivered via an assertive outreach model and achieved by building a purposeful, therapeutic relationship and providing support in a practical and comprehensive way, including a recovery-based case plan.

You will provide direct & practical support and assist clients to access the specialist resources they need such as safe, affordable, and sustainable housing. This is done in collaboration with other health and welfare services as required.

• Work with clients in their homes, on the street, in rooming houses or other locations in the community to make appropriate referrals to external agencies

• Work with clients regarding basic needs such as emergency accommodation, housing, income entitlements, employment, food, clothing, home support services and medical care

• Advocate on behalf of clients with other agencies to ensure access and delivery of services, this may require staff accompanying clients to their appointments

• Work within a collaborative, strengths-based model with a strong client-focused perspective in the development of case plans

• Work within case planning and monitoring procedures to ensure best results are achieved for each client