Case Manager

Description:

Are you an experienced Customer Service, Legal, Allied Health or Operations professional? If you have an interest in Workers’ Compensation or are eager to diversify your career, then a Case Manager role is for you!

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage. We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employee more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

About your opportunity:

Due to internal progression and team growth, we are regularly seeking talented individuals to join our Workers’ Compensation teams across NSW. As a Case Manager you will deliver an exceptional customer experience journey through managing the end-to-end claims process, ensuring a smooth return to work program for the claimant. You will be required to handle the declines of claims, manage change of goal process and so much more!

Dependant on experience you could be part of our early resolutions or high complexity teams. Our portfolios cover a diverse range of workers’ compensation areas including Authorised providers, Department of Communities and Justice, NSW Health and more.

In this position, you will:

• Support our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals
• Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies
• Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits (COVID restrictions may change this from time to time)
• Conduct timely reviews for each case - planning, developing, and executing claim strategies
• Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio

About you:

To be successful in this role, you will have:

• Professional experience preferably in a client service/allied health/legal or operations-based position
• A high degree of influencing skills, partnered with strong written and verbal communication skills
• A customer-centric approach which sees you optimise outcomes for your customers
• Proven ability to demonstrate resilience in managing challenging scenarios
• Developed time management skills with the ability to work in a high-pressure environment
• A keen willingness to learn and proactively engage in a fast paced, dynamic team