Case Management Specialist

Description:

As part of our diverse team based in Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Case Management Specialist role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.

We are looking for individuals with exceptional customer service and organizational skills who can thrive in a fast-paced environment. If you are looking for a new career where your work makes a difference in someone’s life, this is the role for you!

This will be a Full time permanent position based in our Newcastle office, with flexibility to work from home up to 3 days per week once fully trained.

Your Responsibilities

• Support people injured in the workforce, helping them through their physical or psychological injury
• Develop & maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
• Ensure active and timely strategies are implemented to improve recovery and return to work outcomes

About You

• Experience in a customer service, call centre/contact centre role or disability support (such as case management) will be highly advantageous but not essential.
• Ability to work well within a team and thrive in a fast-paced environment
• Passion for helping people and can handle challenging conversations
• Proactive, self-motivated and can think creatively when engaging with stakeholders
• Empathetic, resilient and ability to work well under pressure