Call Centre Operator

Description:

Randstad Australia is looking for Call Centre Operator.

Your New Role

You will be a passionate and motivated individual, who loves to get into the detail. You will be able to work autonomously to help support customers by building strategies and implementing them across the customer base to assist with resolving issues regarding their credit card matters.

In this role you will be able to use your customer service experience, whilst being adept in line with the bank’s policies and procedures. There are multiple opportunities to join an exciting and supportive team.

How You Will Contribute

• Working with the team to handle customer calls regarding credit card queries
• Strong attention to detail ensuring excellent record management
• Collect, analyze and model data to develop and enhance detection strategies
• Maintain awareness and comply with all aspects of policy, procedure and statutory requirement, in order to maximize efficiency and minimize risk to the Group and its employees

What You Will Bring To The Team

• Experience in a customer centric role be highly regarded
• Banking experience is desirable but not essential
• You will have the ability to work autonomously and efficiently
• You will have strong administrative skills along with the ability to work efficiently with multiple systems
• You will be resilient and have excellent ability to communicate both verbally and digitally