Business Development Manager

Description:

● Onboard a diverse range of customers by replying to incoming requests, cold-calling, following leads and utilizing networking opportunities.

● Managing new business software and digital documents, in addition to thorough customer notes to set up accounts.

● Aiding prospective accounts in the onboarding process and making sure they feel well looked after.

● Building relationships with new customers through clear communication and great customer service.

● Meet with prospective accounts to pitch and explain Natoora's service, product range and sourcing ethos. Provide bespoke samples and assess any sourcing needs.

● Upselling Natoora as a company. Conveying the value of a candid supplier, educator and impact driven partner. Focus on our ethos, growers and holistic approach to service.

● Keeping your finger on the pulse of Melbourne’s food scene - new openings, events, social media, guest chefs and collaborations – how can you get involved?

● Network. Make connections. Going to events, festivals and meals while

representing Natoora.

● Balance your time between the office and out visiting prospective customers. Ideally, more time spent out of the office.

● Sales focused. Display both passion and knowledge when communicating with customers. Know what’s in stock and tasting best. What should be on menus.

Recommend suitable substitutions or replacements of stock not available.

● Reporting. Aid in weekly and monthly reports to develop a sales strategy for growth.

● Rectify mistakes when they happen. You will need to resolve them as quickly as possible. Chefs are short of time and we want them to have the confidence in our ability to solve their problems, promptly.

● Being available to respond to calls, messages and emails in a timely manner.

Successful Candidates Will:

● Have second to none relationship building skills and excellent interpersonal skills, with the ability to adapt to different styles and situations.

● Demonstrate a passion for seasonal produce, our growers and the restaurants we supply.

● Motivated by driving sales, extending our reach and delivering excellent

customer service.

● Be outgoing. A friendly and professional personality with plenty of enthusiasm to make every day productive.

● Able to make themselves available to help customers out-of-office hours or find who out who can.

● Enjoy working in an agile and flexible working environment. You will spend many hours in busy kitchens.

● Stay organized. This role is fluid and will involve elements of Customer Service, Business Development and Account Management daily.

● Be a team player. Every department is connected and internal communication is crucial to deliver the service we are known for.

● Be a problem solver and take initiative.

● Demonstrate commercial acumen.

● Strong IT skills, with Excel and G-Suite experience a bonus.

● Hospitality or small scale farming experience a bonus.